iClean For You ("iClean," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website icleanforyou.net (the "Site") or use our cleaning services. By accessing the Site or using our services, you agree to this Privacy Policy.
1. Information We Collect
Personal Information You Provide: When you request a quote, schedule a service, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Home or service address
- Details about your property (number of bedrooms, bathrooms, cleaning preferences)
- Payment information (processed securely through our third-party payment processors)
Information Collected Automatically: When you visit our Site, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our cleaning services
- Process and respond to quote requests and service inquiries
- Communicate with you about appointments, confirmations, and follow-ups
- Send promotional offers or service updates (you may opt out at any time)
- Analyze website usage to improve the user experience
- Comply with legal obligations and protect our rights
3. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience and collect analytics data. We use:
- Google Analytics: To understand how visitors interact with our Site. Google Analytics collects data anonymously using cookies. You can opt out by installing the Google Analytics Opt-Out Browser Add-On.
- Tidio Chat: To provide live chat and AI-powered customer support. Tidio may collect chat messages, email, and browsing data to improve the service.
- Essential Cookies: Required for basic site functionality such as navigation and form submissions.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, scheduling software such as Jobber, email services, analytics providers).
- Legal Compliance: When required by law, regulation, legal process, or governmental request.
- Business Protection: To protect our rights, privacy, safety, or property, or that of our customers or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for a period consistent with applicable tax and business record-keeping requirements under Florida and federal law.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and Correction: You may request to access, update, or correct your personal information.
- Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You may unsubscribe from promotional emails at any time by clicking "unsubscribe" in any marketing email or contacting us directly.
- Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.
To exercise any of these rights, please contact us at iclean@icleanforyou.net.
8. Florida and U.S. Privacy Laws
This Privacy Policy is designed to comply with applicable federal and Florida state laws, including but not limited to the Florida Information Protection Act (FIPA) and the Florida Digital Bill of Rights (effective July 1, 2024). If you are a Florida resident, you may have additional rights to access, correct, and delete personal data, as well as the right to opt out of the sale of personal information and targeted advertising, subject to the eligibility thresholds established by Florida law.
9. Children's Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us personal information, please contact us.
10. Third-Party Links
Our Site may contain links to third-party websites or services (e.g., Google Reviews, social media pages). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
iClean For You
2000 Banks Rd, Ste E1
Margate, FL 33063
Phone: (954) 326-1354
Email: iclean@icleanforyou.net
Website: icleanforyou.net